If you’re using your critical systems effectively then you have dozens or hundreds of users depending on them to support operational decisions that bring substantial efficiencies or risk reduction to your operation. Of course you want them to be functioning when they’re needed but we believe that’s just the first step.
When you engage with GTS Group, not only can we provide around the clock care for your infrastructure but we can also help with a maintenance plan, governance, change management, deeper engagement with your business stakeholders and continual improvement.
Everything included in Bronze, plus:
Everything included in Silver, plus:
*P1 and P2 only
**Monthly uncapped, IntraContract capped
Consume your services and support hours when and where you need them.
Purchased 6hrs of support and 6hrs of services per month? GTS provides the flexibility to lump these hours into 12hrs of support if necessary, and draw down on future hours held within the agreement period.
Pool of hours that can be distributed across support and services.
In response to a growing need for dedicated and reliable in-house IT support, GTS is extending its Global Support to provide an Application Managed Service (AMS) centered around real-time system applications. Designed for those with a long-term strategic objective, the AMS takes complete care of the day-to-day management of your nominated real-time system applications. Focus on your core operational and business activities while a trusted senior resource maintains and optimises your real-time operational systems.
Get in touch with us today to organise a confidential meeting to discuss your system support needs.