Support Services

If you’re using your critical systems effectively then you have dozens or hundreds of users depending on them to support operational decisions that bring substantial efficiencies or risk reduction to your operation. Of course you want them to be functioning when they’re needed but we believe that’s just the first step.

When you engage with GTS Group, not only can we provide around the clock care for your infrastructure but we can also help with a maintenance plan, governance, change management, deeper engagement with your business stakeholders and continual improvement.


Ad Hoc

  • Provided service desk / self-service portal
  • Aus Business hours support (best effort)


Business Day

Everything included in Bronze, plus:

  • After Hours Support*
  • Negotiated SLAs
  • Monthly Budget Reporting
  • Deployment of Standard Health Monitoring System


Critical Systems

Everything included in Silver, plus:

  • Unused hrs rollover**
  • National/regional public holiday support*
  • Scheduled system health review
  • Dedicated service engineer
  • Discounted project rates

*P1 and P2 only
**Monthly uncapped, IntraContract capped

It’s not just about keeping the lights on, it’s about maximising the value of your software investment.

Richard Gierlach
GTSgroup Operations Manager

An Agile Approach

Consume your services and support hours when and where you need them.

Purchased 6hrs of support and 6hrs of services per month? GTS provides the flexibility to lump these hours into 12hrs of support if necessary, and draw down on future hours held within the agreement period.

Pool of hours that can be distributed across support and services.

agile management of hours graph

Application Managed Service

In response to a growing need for dedicated and reliable in-house IT support, GTS is extending its Global Support to provide an Application Managed Service (AMS) centered around real-time system applications. Designed for those with a long-term strategic objective, the AMS takes complete care of the day-to-day management of your nominated real-time system applications. Focus on your core operational and business activities while a trusted senior resource maintains and optimises your real-time operational systems.

Real-Time Data Stores

Collect, store and analyse historical data from various industrial processes and systems.

Data Visualisation

Create real-time dashboards and visual representations of data collected from various sources.

System Management

Manage and maintain the control software and configurations of industrial automation and control systems.


Australian Support

Contact Us

Get in touch with us today to organise a confidential meeting to discuss your system support needs.