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APA is Australia’s largest owner of gas infrastructure and a top 30 company on the Australian Stock Exchange. APA owns and operates two thirds of Australia’s onshore pipelines totalling more than 14,000 kilometres of gas transmission assets valued in excess of $12 billion.

APA is broadly divided into a transmission business responsible for bulk movement of natural gas from processing or storage facilities to domestic markets around the country; and a networks business for the distribution of gas to consumers. Both transmission and network operation is strictly regulated by the Australian Energy Regulator,

The Enterprise Asset Management (FAM) project is a multi-divisional business transformation program which will deliver a single enterprise wide Asset Management platform interfacing with the relevant systems and supported by nationally standardised processes and roles and responsibilities.

This platform was designed so APA can better manage its assets throughout their entire lifecycle.

Technical Situation

APA had stand-alone instances of ageing and unsupported versions of Maximo and other asset management systems across the regions, and Networks and Transmission divisions. There were also numerous Geospatial Information Systems, multiple Oracle Customer Care & Billing systems, the Australian Energy Market Operator (AEMO) Full Retail Contestability Hubs, and the Envestra Make The Connection web site far builder gas connection requests. In addition to this were various home-grown solutions managing data related to mission critical asset management activities, one example being the Cathodic Protection (CP) Access database that helped minimise pipeline corrosion. Data was exchanged between systems utilising batch processing run by Control-M as well as market integration via SoftwareAG WebMethods.


Maximo Asset Management

IBM Maximo Asset Management is a comprehensive solution for managing physical assets on a common platform in asset-intensive industries. It offers “built in” mobile access, out-of-the box mapping, crew management and analytical insight.

Maximo Asset Management allows organizations to share and enforce best practices, inventory, resources and personnel. It helps manage all types of assets – including plant, production, infrastructure, facilities, transportation and communications.

It is available as an on-premises or (SaaS) offering

Maxima Asset Management includes six management modules in an enhanced service-oriented architecture:


                     Asset management

Achieve the control you need to more efficiently track and manage asset and location data throughout the asset lifecycle.

                     Work management

Manage both planned and unplanned work activities, from initial request through completion and recording of actuals.

                     Service management

Define service offerings, establish SLAs, more proactively monitor service level delivery and implement escalation procedures.

                     Contract management

Gain complete support for purchase, lease, rental, warranty, labour rate, software, master, blanket and user-defined contracts.

                     Inventory management

Know the details of asset-related inventory and its usage including what, when, where, how many and how valuable.

                      Procurement management

Support all the phases of enterprise-wide procurement such as direct purchasing and inventory.


Maximo provides the ability to realize the benefits of an IPSEC {Initiate, Plan, Schedule, Execute, Close) based work management lifecycle through integration of several work management applications.

Within Asset Management, IPSEC is a shorthand way of describing the phases of work:

  1. Initiate/Identify refers to actions taken to document the need to perform work;
  2. Plan refers to actions taken to establish accounting, identify resources and develop work instructions;
  3. Schedule refers to actions taken to commit resources required to perform work;
  4. Execute refers to actions taken to perform work and report completion; and
  5. Close refers to actions taken to update status, asset and equipment records.


How did we help?

GTS worked with APA through the journey to implement an enterprise asset management solution. Our consultants assisted with the following aspects:

Business Processes

We worked with key business stakeholders to define and refine asset management processes.

Data Model Definition

Our data experts helped to define and deploy the asset hierarchy, asset data models using Extract Transform Load (ETL) development, tested, validated and reconciled the data prior to and as par 01 the implementation.

Solution Design & Validation

We provided solution architects as well as working with internal solution architects to validate the design against the business requirements

Project Leadership

Our senior consultants fulfilled leadership roles in both the integration and data management streams as part of the largest Maximo implementation transformation project ever undertaken in Australia.

Asset Hierarchy Definition

An asset hierarchy is a framework segmenting an asset base into appropriate classifications. The asset hierarchy can be based on asset function; asset type or a combination of the

One of the main purposes of an asset hierarchy is to group assets that are treated in a particularly way together_ Important or high visibility assets for example may receive a higher level of service than less important or low visibility assets and this is reflected in the asset hierarchy.

We can quickly develop logical and easy-to-use asset hierarchies for business managers, maintenance and reliability engineers, planners, trades, operators and other technical resources. Activities included deliverables such as:

  • Develop an asset hierarchy;
  • Establish maintenance managed items;
  • Standardize asset classes;
  • Enhance asset naming and numbering convention; and
  • Understand the data framework and data gaps.

We have years of experience developing these hierarchies in the mast asset-intensive organizations and can help you configure Maxima to support your organisations assets and reporting needs.

Data Migration

Our data specialists performed key roles in the development of Extract-Transform-Load (ETL) processes using Oracle database development tools. Data was combined from various structures into a common data model to be used in the EAM hence significant work was done in order to fully understand, document and transform the data in order for consistency to he realised. As is often the case in such projects data is the biggest risk to project success. With GTS consultants in key technical and leadership roles the entire process was worked through in a rigorous and system fashion that meant not only were there minimal issues, when issues did arise a resolution could be provided in a calm and responsive fashion.


GTS has experience in technical and leadership roles in the design, implementation and deployment of highly complex integration both with internal client systems and external customer, supplier and regulatory systems using enterprise service buses. For the EAM project GTS consultants lead the activities to ensure integration across the asset management landscape was robust, aligned with internal business processes and regulatory requirements, and of appropriate quality.

The interfaces developed in Microsoft BizTalk Server connected the following systems for various purposes:

  • IBM Maximo Asset Management;
  • Oracle Customer Care & Billing (CC&B) – SA, VIC and QLD instances,
  • FRC systems via the Oracle CC&B systems,
  • GE SmallWorld Geospatial Information System – SA and VIC instances; and
  • A customer website for builders to request gas connection services. 


The result is a powerful, reliable and scalable enterprise asset management system.

This system provides the following benefits:

  • Consistent national processes and systems for APA employees and contractors maintaining APA assets across Australia;
  • Improved asset maintenance practices and therefore asset care/life;
  • Improved identification and prioritisation of higher value/higher risk maintenance activity;
  • Better scheduling and utilisation of maintenance and support workforce, including associated vehicle/equipment usage;
  • Improved inventory management;
  • Numerous ‘soft’ benefits around training efficiencies, staff mobility within the business, and improved analytics which will enable more effective analysis and comparisons of each part of APA’s maintenance performance;
  • Reduced application maintenance effort and license costs with multiple systems consolidated into a single platform; and
  • Quality improved with consistent business processes applied across all regions for the Networks and Transmission divisions.