In critical industries, downtime means a hit on production, a risk to safety, and can pose a threat to public reputation. Our support goes beyond tickets and SLAs. We bring specialist real-time expertise that truly understand operational technology to keep your business running.
Fast, structured responses as issues arise, minimising downtime.
Detect and address anomalies before they impact your business.
Deliver value with a system that's fast, reliable, and scalable.
Ensure reliability by keeping your system secure, stable and current.
Bronze
Silver
Gold
Service desk / Self-service portal
provided
provided
provided
Minimum monthly hours
n/a
8hrs
12hrs
Business hours support (Aus)
✓
✓
✓
After hours support 1
—
✓
✓
SLAs
none/best effort
negotiated
negotiated
Monthly budget reporting
—
✓
✓
Standard health monitoring system
—
✓
✓
—
—
✓
—
—
✓
Scheduled system health review
—
—
✓
Half-yearly system clean-up review
—
—
✓
Dedicated service engineer
—
—
✓
We’re proud to be Australasia’s leading real-time data specialist. Made up of a core team sharing passion for innovation and excellence that delivers truly game-changing solutions and value to our customers.
100% Australian-based support team.
15+ years of IT/OT industry experience
Partnerships with global technology leaders.
Trusted by leading infrastructure operators.
Providing complete care of the day-to-day management of your system applications.
Delivery training through onsite, virtual, or hybrid formats.
From product-focused to customer-specific use case learning.
Suitable for both frontline staff and technical experts.
With the right tools and skills, your team can explore data in ways that spark new opportunities. From product and application fundamentals to advanced application and analytics (e.g. AVEVA PI System, Dimension Software), our goal is to equip your staff with the confidence to make smarter, more informed decisions every day.
